Shipping policy
PeaZ partners with licensed third-party logistics and fulfillment providers to deliver physical products within Egypt and internationally. Shipping timelines, fees, and responsibilities vary by region and are outlined below.
1. Shipping by Region
Egypt
- Physical products within Egypt are delivered through a licensed local courier partner.
- Cash on Delivery (COD) is not available.
- All orders must be paid in full online before dispatch.
- Delivery timeframe: up to 15 business days (usually sooner).
- Shipping fees vary by governorate, distance, and shipment size and are confirmed at checkout or prior to dispatch.
Middle East (GCC & Surrounding Countries)
- Physical products are fulfilled through regional fulfillment partners.
- Estimated delivery timeframe: 15 business days up to 1 month
- .All orders must be prepaid online.
- Shipping fees vary by destination country and shipment size.
- Import duties, VAT, and customs clearance fees may apply and are the responsibility of the customer.
United States
- Physical products are fulfilled through international production and shipping partners.
- Estimated delivery timeframe: 2–3 weeks.
- During peak or special seasons (e.g. holidays, promotions), delivery may take up to 1 month.
- All orders must be prepaid online.
- Applicable state or local taxes may apply where required by law.
Europe, Asia & Other International Regions
- Physical products are manufactured and shipped from the closest available production or fulfillment location to the destination country.
- Delivery timeframes vary by country and region, typically ranging from 2 to 5 weeks.
- All orders must be prepaid online.
- Local customs duties, VAT, import taxes, and handling fees may apply.
- These charges are not included in the product or shipping price and must be paid by the customer upon delivery or customs clearance.
2. Delivery Timeframes (General)
- Delivery timeframes are estimates and not guaranteed.
- Delays may occur due to:
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Customs clearance procedures
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Public holidays
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Weather conditions
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High seasonal demand
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Security or regulatory restrictions
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PeaZ is not responsible for delays once the shipment has been handed over to the courier or fulfillment partner.
3. Shipping Fees
Shipping fees depend on:
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Destination country or delivery zone
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Shipment type
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Package size and weight
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Optional services (e.g. insurance)
Final shipping fees are displayed at checkout or communicated before dispatch.
4. Manufactured on Demand
All physical PeaZ products are manufactured on demand.
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Production begins only after order confirmation and payment.
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This reduces waste and ensures product quality.
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Processing time is included within the stated delivery timeframe.
This practice complies with applicable Egyptian and international consumer protection regulations for made-to-order goods.
5. Customs, Duties & Taxes (International Orders)
For orders shipped outside Egypt:
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Customs duties, VAT, import taxes, and clearance fees may apply
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These charges are determined by the destination country’s authorities
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PeaZ does not control or estimate these charges
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Customers are fully responsible for paying any applicable customs or import fees
Failure to pay required fees may result in delivery delays, returns, or order abandonment without refund.
6. Insurance & Liability
Shipment coverage may vary depending on the selected service.
Optional insurance may be applied based on shipment value. Coverage applies to loss or damage only and is subject to courier investigation and approval.
PeaZ is not liable for:
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Delays after dispatch
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Customs holds or inspections
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Incorrect or incomplete address details provided by the customer
7. Failed Delivery, Returns & Exchanges
If delivery fails due to:
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Incorrect or incomplete address
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Unreachable recipient
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Refusal to accept delivery
Additional shipping, handling, or re-delivery fees may apply and are the responsibility of the customer.
8. Contact Information
For shipping-related inquiries, please contact: